If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.
If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps:
Mac Apps Won't Update Free
Connect to Wi-Fi
Oct 18, 2019 Open the App Store app on your Mac. Click Updates in the App Store toolbar. Use the Update buttons to download and install any updates listed. When the App Store shows no more updates, the installed version of macOS and all of its apps are up to date. That includes Safari, iTunes, iBooks, Messages, Mail, Calendar, Photos, and FaceTime.
- Jun 24, 2019 In reality, we tested some of the most used Mac apps to see if they are compatible with Catalina or not. Some apps like Adobe Illustrator CS5, Apple Aperture, Microsoft PowerPoint 2011, and Microsoft Word 2011 won’t run in macOS Catalina. If you still like one of those apps, then make sure you update them. Download: Office 2019 for Mac.
- Oct 18, 2019 Open the App Store app on your Mac. Click Updates in the App Store toolbar. Use the Update buttons to download and install any updates listed. When the App Store shows no more updates, the installed version of macOS and all of its apps are up to date. That includes Safari, iTunes, iBooks, Messages, Mail, Calendar, Photos, and FaceTime.
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.
Pause and restart the app download
When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.
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![Apps Apps](/uploads/1/2/7/2/127240209/637458584.jpg)
Restart your device
If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS device, Apple Watch, or Apple TV.
![Mac apps won Mac apps won](/uploads/1/2/7/2/127240209/414104694.jpg)
If you delete an app, you might lose the content associated with it.
Get more help
If you still have issues with apps on your device, contact Apple Support.